Step 2: Dialogue
Dialogue
The diagnosis offers a wealth of material for discussion at all levels in the organization. A good conversation that can also be a relevant intervention in itself. That is why the diagnosis is always followed by dialogue in the organization at the team level about the most important findings and outcomes. The purpose of this intervention is to foster shared ownership within the organization of the current situation and the diagnosed issues, as well as to create a collectively mobilized sense of urgency to work together toward effective improvement.
A solid foundation to work on improvements
Team dialogues are facilitated by The Better Company; the ideal conditions for productive conversations will need to be developed over time. The number of team dialogues required is always determined on a customized basis and depends on the desired depth and impact. Within the scope of a collaboration, the team dialogue at the top of the organization with the highest executive or management team is always included.
To embed a consistent and effective approach and be able to facilitate team dialogues yourself, it is necessary to build up knowledge and skills in your organization. Another element of the dialogue intervention is the master class. Our master classes are designed to train and educate change-management specialists from within the organization to independently and meaningfully share and interpret outcomes and findings with their own teams.
In the dialogue phase, a strong foundation is laid for the support that will be needed to develop (Design) and implement (Development) improvements.
